Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 864-235-2195 or make an appointment online!
Know Your Rights
We have been using Japanese Auto Specialist for the years that we lived in Mauldin, SC. 2009-2021. They are the most trustworthy folks that you will find in the area. You have the welcoming feeling from the time that you step in the door! The receptionist Johnie is the best at scheduling and pointing you in the right direction for repair. Bill, the owner stands behind the service on your vehicle! I do hope that I find a similar repair shop, here in Pennsylvania. Good folks and great service!
One of the most capable and honest group of people I have experienced in a long time!
Have had great experience with Japanese Auto for over 5 years-- excellent, extremely honest service. Because of my confidence in them, all my future cars will continue to be Japanese makes. Recommended this shop to my sister-in-law, who now brings all 5 of her family member's cars in for service.
Japanese Auto is the best auto repair shop I've experienced in several decades of having cars serviced. They've kept my Camry alive for 200K miles and my 4Runner for 180K miles. Both run like new.
Simply the best car repair shop in all the upstate area. Honest owner who has a very knowledgeable staff that can fix just about anything, Even the stuff the dealers can't fix. I've taken all my vehicles there for 20 years and it's always right the first time, at a fair price.
I would give 10 stars if I could! Absolutely could not be more pleased with Japanese Auto Specialists. They got my car assessed and repaired in the same day! This was the very first time that I've ever done business with them, and they made me feel like I've been doing business there for years! They gave me recommendations for "down the road", without making me feel like it was a necessity for today. I also loved that they called me with a price before they began working on my 4Runner - it made me feel comfortable, and I knew what to expect at checkout! This was truly a pressure free, and absolutely stress free experience, and for that I will definitely be a return customer, and recommend them to anyone that drives a Japanese vehicle! Thank you!